Passion and Compassion

By John T. Rafferty

In March of 2003, Patricia Zak was involved in a rear-end collision.

“I was stopped at an intersection and a lady hit me from the rear,” she recalls, “I was in severe pain. I was going to bed with ice on my neck all the time.”

Initially, Patricia tried to deal with the insurance company on her own.

“They were very, very difficult to talk to. They wouldn’t return our calls,” she goes on, “Then I was talking to a friend and she recommended going to see Mr. Rafferty.”

“What makes me passionate about being a lawyer is the ability to help people like Patricia through very difficult problems,” says John Rafferty, personal injury lawyer with Burchell MacDougall’s Truro office.

The first time she met with him, Patricia was impressed by John’s caring attitude and how he listened to her story; “Someone was going to be the advocate for me. I knew that I had someone on my side. It wasn’t just my husband and me having to deal with this.”

“We helped her through the ways her injuries affected her life,” John explains, “It’s a lot to deal with and we assist our clients as fully as possible.”

What sets Burchell MacDougall apart from other law firms is our one-on-one relationship with our clients. You have a lawyer who is dedicated to your case and your case only, and that lawyer will pick up the phone, talk to you, and meet with you.

“We do want to move the matter forward quickly,” he says, “And we’ll hold your hand throughout the entire process.”

At the end of the day, Burchell MacDougall’s personal injury team’s goal is to treat our clients with compassion and ensure they receive the compensation they deserve, and to know that, while it is an overwhelming process, they can beat it and we’re here to help them.

This article is for information only and is not intended to be legal advice. If you have any questions or would like further information, you should consult a lawyer.